Generative AI Slashes IT Incident Resolution Times by Nearly 18%, New Industry Data Reveals
New industry data reveals generative AI is dramatically accelerating IT service management. Organizations implementing AI-powered service desks are reporting nearly 18% faster incident resolution, according to the latest SolarWinds report analyzing thousands of IT systems worldwide.
AI Revolutionizing IT Service Management
Generative artificial intelligence is delivering substantial performance improvements for IT organizations, with new data showing significant reductions in incident resolution times across service desk operations. According to the State of ITSM Report 2025 from SolarWinds, IT teams implementing genAI technologies are achieving measurable efficiency gains that are transforming service delivery.
