The AI Consulting Revolution: How Startups Are Democratizing Expertise for Mid-Market Businesses
The New Frontier of AI-Powered Consulting In a dramatic shift from traditional consulting models, a new generation of AI startups…
Tag: Call centre
AI Chatbots Rapidly Replace Call-Center Workers in India’s Tech Transformation
Indian startups are deploying AI chatbots that handle up to 70% of customer queries, threatening traditional call-center jobs. The technology is transforming India’s back-office industry as companies report slashing staffing needs by 80% while scaling operations.
AI Revolution Transforms India’s Back-Office Industry
India’s massive call centre industry is undergoing rapid transformation as artificial intelligence chatbots increasingly replace human workers, according to a Reuters investigation. Startup companies like LimeChat are developing AI agents that can handle customer queries with human-like responsiveness, enabling clients to reduce workforce requirements by up to 80%.