AICybersecuritySoftware

OpenAI’s New Data Service Sparks Enterprise Security Concerns

OpenAI has launched a comprehensive data collection service called “company knowledge” that analysts say could transform enterprise productivity. However, the extensive data access requirements and unclear data usage policies are generating significant security concerns among IT leaders.

OpenAI has rolled out what could be its most ambitious enterprise offering yet—a data collection and analysis capability called “company knowledge” that promises substantial productivity improvements. According to industry reports, the service aims to give AI systems unprecedented access to corporate information, potentially revolutionizing how businesses leverage their internal knowledge.

The Data Access Dilemma

AISoftwareTechnology

Generative AI Slashes IT Incident Resolution Times by Nearly 18%, New Industry Data Reveals

New industry data reveals generative AI is dramatically accelerating IT service management. Organizations implementing AI-powered service desks are reporting nearly 18% faster incident resolution, according to the latest SolarWinds report analyzing thousands of IT systems worldwide.

AI Revolutionizing IT Service Management

Generative artificial intelligence is delivering substantial performance improvements for IT organizations, with new data showing significant reductions in incident resolution times across service desk operations. According to the State of ITSM Report 2025 from SolarWinds, IT teams implementing genAI technologies are achieving measurable efficiency gains that are transforming service delivery.